Electrical and Plumbing Service Requests and Job Tracking

• Public pages: a home page, six service types each with its own page, completed jobs, references and frequently asked questions; the no-payment product catalogue shows no price, and “add to my quote list” puts the list into the quote form.
• A quote form with photos: service type, description, up to 3 photos, address, service area, an urgent box and a time window; a tracking code at the end. A request capacity per window is set, and a full window cannot be chosen.
• The customer’s own request page and tracking code: the status path, the quote and an approve button are visible; there is bot and abuse protection, only content-verified JPEG/PNG is accepted and location data is stripped.
• Request inbox and card: status tabs, search, a survey note (company only) and a quote note; only valid transitions, a line or note is required for a quote, no closing with a balance, a required cancellation reason.
• Technician assignment: day, time and duration; a clashing time raises a warning. A work-order checklist comes ready by service type and “Ustamız yola çıktı” (our technician has left) shows with its time on the customer page in one tap; no message goes to the customer by itself.
• Parts and labour lines, discount, VAT; a product catalogue and stock (deducted when the job starts, returned on cancellation, a critical-stock warning). Manual payment records, open balances, a period report, a printable work order and CSV.
• Expense records and net profit (manager only): the Reports page shows Payments − Expenses = Net profit. A labour-warranty record (an end date or a 3 months – 2 years button) shows on the customer page and work order; the same fault can open a new request linked to the earlier job.
• A customer statement (jobs, payments and refunds with a running balance; it prints or is sent via WhatsApp), a one-click database backup (manager only), a separate public page per service area, multi-day technician leave, a setup guide and a free instant notification.

1. The customer leaves a request

   The customer fills the photo quote form and gets a tracking code; the company’s phone is notified.

2. Survey and quote

   On the request card, a survey note and a quote with parts and labour lines are written; the customer approves on their own page.

3. Assign the technician

   The day, time and technician are chosen; a clash raises a warning. When the technician sets off, one tap marks it.

4. Close the job

   The checklist is completed and payment recorded; a labour warranty is written if needed.

Screen-by-screen guide →

• Not delivered to a client and not used by a real company; the company, people, phone numbers, addresses, products and amounts on the screens are sample data. Photo upload is off in the demo and product and job images are sample drawings.
• There is no payment taking, virtual POS, cart or online purchase; prices are not shown on public pages, and payments and refunds are records only.
• There is no SMS, paid WhatsApp API or automatic message sending; the company sends the ready text from its own phone.
• There is no e-Fatura, e-Arşiv, cash, bank or accounting; net profit is only the difference between recorded payments and recorded expenses. No legal text, contract, electrical safety regulation, time promise or uninterrupted-service claim is offered; the company sets the warranty period and the program suggests none.
• Service types and product categories are a fixed list; there is no multi-branch use, English panel, blog, before-and-after gallery or MariaDB/MySQL support.
• Tried locally with PHP 8.3 and SQLite; not tried on other hosting or PHP versions. Phone notifications, add-to-phone and QR cards were not tried on a real phone, nor Cloudflare Turnstile on a real account. Demo data resets every hour; the panel is in Turkish.