Repair Service and Ticket Tracker

• Customer, device and service ticket records; tickets stay linked to the customer and the device.
• Received, under inspection, waiting for parts or approval, ready and delivered states; an estimate waiting for approval shows its state on the ticket, and a printable service ticket is available.
• Jobs past their estimated delivery date, tickets waiting for payment and devices due for maintenance are shown in the panel.
• A “WhatsApp’ta müşteriye haber ver” (tell the customer on WhatsApp) button on the ticket page: a ready message opens for the customer’s number (“your device is ready” when the ticket is ready); you tap “send”, the app sends nothing and costs nothing.
• Payment record and balance due: recorded as cash, bank transfer, card (on your own POS device) or other, with a “waiting for payment” filter; the app takes no payment, it only records it. Picking an item from the price list fills in the item and price.
• Periodic maintenance plan and “Upcoming maintenance”: “WhatsApp’tan hatırlat” opens a ready message and there is no automatic SMS or notification; a device card and a label with a QR code (the QR opens the panel card and asks for a sign-in).
• Manager and technician roles: a technician does not see the device and service ticket buttons on a customer card whose job is not theirs; a report and CSV download are for the manager only. Importing the customer list from Excel/CSV: a preview, duplicates set apart, undo; no message is sent.
• A setup guide, a customer link (a ready WhatsApp message, an A4 poster with a QR code), adding to the phone and free phone notifications; a customer status lookup page; backup and restore.

1. Follow the dashboard

   The service dashboard shows ticket counts by status, overdue jobs, tickets waiting for payment and devices due for maintenance.

2. Open the ticket

   A service ticket is opened with the new-ticket form; the ticket list shows each ticket with its status.

3. Tell the customer

   The ticket details show the device’s service record and status; you send the ready WhatsApp message yourself.

4. Follow payments and maintenance

   Payments and the balance are recorded on the ticket; a ready reminder message opens from the upcoming maintenance list; a printable service ticket is ready.

Screen-by-screen guide →

• Not delivered to a client and not used by a real repair shop; the data on screen is sample data. Do not enter real customer or device data.
• The demo data is set to reset every 24 hours.
• The live demo runs version 1.2.0; the screens were taken from the live demo on 2 November 2026 with the manager sign-in. Phone notifications, adding to the phone and the QR poster were not tried on a real phone.
• The app takes no payment, issues no invoice or e-document and calculates no VAT; there is no automatic SMS, WhatsApp or e-mail reminder to customers: a ready message opens and the user taps “send”.
• A .xlsx file is read only when the server has the zip extension.
• Installation and the business workflow are agreed separately with a customer. The app interface is in Turkish.